Case Studies Support Services Case Study – Cooplands Bakery

High quality Bakers benefit from excellent IT support & services

Coopland & Son (Scarborough) Ltd is one of the country’s leading craft bakers, employing over 1400 people, operating from three bakeries in Scarborough, Hull and Durham. Coopland’s supply over 140 shops, 10 café’s and small wholesale business within Yorkshire, Durham, Lincolnshire and Teesside areas.

Although the company has developed and grown considerably in recent years, Coopland’s still maintain a family spirit, atmosphere and enthusiasm that has built their reputation as a progressive company that is committed to selling high quality traditionally made products.

The Situation

Cooplands growth meant that their reliance upon the IT function became critical to the business. The onsite IT team was struggling to keep up with advances in technology to enable the progression of the company, and the need was recognised for a more pro-active external support provider to be appointed. It was felt that the company was being held back by unexpected downtime, and users were becoming frustrated as support issues were not fixed in a timely manner or even left unresolved

The Solution

Coopland & Son (Scarborough) Ltd IT team spoke to Practical Networks regarding our range of IT support options and our recommendations with regards moving the IT infrastructure forward to compliment the business growth.  We listened intently to what Coopland’s wanted, completed an audit of their current IT setup and developed a tailor made IT support offering built around Coopland’s requirements now and moving forwards as their trusted IT partner.

The Result

Coopland & Son (Scarborough) Ltd were very impressed with our professionalism, expertise and desire to help. The IT team at Coopland’s signed up with Practical Networks for contracted  support as well as proceeding with recommendations such as hardware replacement, resilient virtualisation infrastructure, online backup and email archiving.

Since signing Coopland’s have received excellent IT support with a dedicated helpdesk resulting in far quicker resolution for all end users IT issues along with up time of 99.9% for their backoffice infrastructure. The IT in place at Coopland’s is now helping to drive the company forward rather than holding it back. Coopland’s have been a happy customer and a fantastic client for over 5 years

“By moving our IT support to Practical Networks, the company hasn’t looked back and we wouldn’t be without them. Excellent from day one” – Paul Stockill