Windows 10 Automatic Upgrades

It has come to our attention through our Support Desk, that the free Microsoft Windows 10 upgrades are causing a large number of issues relating to Microsoft Office and some compatibility problems with other applications, and so we would like to take this opportunity to make you aware of the key issues that can occur when upgrading your computer to Microsoft Windows 10. It doesn´t affect any other programs so for those of you who are worried about important files or even gaming programs, don´t worry, you will still be able to play

We are aware that in order to benefit from the Windows 10 free upgrade, that the upgrade needs to be done before the 29th of July, however should you chose to upgrade it would be at your own risk to the stability of your computer after the upgrade.

Here are the most common issues we are seeing after upgrading to Windows 10:

  • Unable to find Office applications.
  • Unable to open or save Office files from OneDrive.
  • Unable to print.
  • Office licensing or activation issues.
  • Errors opening Office 2013 documents.
  • Errors when trying to activate Office.
  • Issues with Outlook failing to send emails.
  • Outlook failing to open.

Extra information regarding the Microsoft Office issues can be found here.

Other issues that have been brought to our attention are:

  • The upgrade failing completely and the computer has to be rolled back or rebuilt.
  • The computer crashing on boot up.
  • PC’s running very slow.
  • Compatibility issues with other applications.
  • Hardware Compatibility and driver issues.

If you do not wish to take advantage of the free upgrade then you can disable the automatic upgrade, by following the instructions below. If you do want to take advantage of the free upgrade and have any issues after the upgrade or would like to upgrade and wish to speak to us first then do not hesitate to give us a call on 01723 587250.

To disable the Windows 10 Upgrade

  • Open your browser and go to
  • Click on the Green Download now button
  • When prompted Click on Run or Open
  • Click the Disable Win10 Upgrade Button.

The upgrade notification in the system tray will remain until you reboot your computer. But if you have any problems give us a call, again on 01723 587250.